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Recent Reviews
Amanda P.
Absolutely the best dental experience I've ever had. Dr. Rivera was so gentle and the staff was incredibly welcoming. The office is spotless. Already booked my next cleaning!
“Thank you so much, Amanda! We're thrilled to hear you had such a great experience with Dr. Rivera. Our team works hard to make every visit comfortable. We look forward to seeing you at your next cleaning!”
Marcus T.
Good service overall. The wait was a little long but the team made up for it with excellent care. Would recommend.
“Thanks for the kind words, Marcus! We appreciate your patience and we're glad the team took great care of you. We're always working to reduce wait times. See you next time!”
Karen W.
Waited 45 minutes past my appointment. No one apologized. The receptionist was rude when I asked about the delay. Very disappointed — I've been coming here for 3 years.
Suggested draft:
“Karen, I'm truly sorry about your experience. A 45-minute wait and a lack of communication is not the level of care we strive for. I'd like to personally look into this — please reach out to me directly at office@downtowndental.com so we can make this right.”
Jason L.
Charged me for a procedure I didn't authorize. When I called to dispute it, they said there's nothing they can do. Considering legal action.
No draft generated — this review requires a personal response due to high risk.
Emily R.
Five stars! The hygienist was thorough and gentle. Love that they have online booking now.
“Thank you, Emily! We're so glad you enjoyed your visit. We love our new online booking system too — makes scheduling easy. See you next time!”